Making the Most of Your Customer Service Experience
When reaching out to Impervious Homes, following these proven strategies will help ensure the most efficient and satisfactory response:
Best Times to Contact Us
- Monday through Friday: 8:00 AM – 6:00 PM EST
- Avoid peak hours (lunch time: 12:00 PM – 1:30 PM)
- Early morning tends to have shorter wait times
Preparation Tips
- Have your customer ID ready if you’re an existing client
- Document the specific issues you’re experiencing
- Prepare relevant photos or videos if applicable
- Keep a record of previous communications
Communication Channels
- Phone support for urgent matters
- Email for detailed inquiries
- Online chat for quick questions
- Contact form on website for general inquiries
Follow-up Best Practices
- Save your ticket number for reference
- Allow 24-48 hours for email responses
- Keep communication thread intact when responding
- Use the same contact method for follow-ups
Remember to maintain a clear and concise description of your inquiry. Our team is committed to providing excellent service, but providing complete information upfront will expedite the resolution process.